FAQs
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email.
Q: How long does shipping take?
A: Please allow up to 3 days for your order to process, and an additional 3 days to be shipped out. Our fulfilment centres are located in the UK. For domestic orders in the United Kingdom, it will normally take about 3-5 days. For International orders, please allow up to 2 weeks.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. from time to time. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customer's private details!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does The 'UNBRΛNDED™' provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or your product is damaged, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
